Hotelier's response :
Dear Athanasopoulos,

Thank you so much for your wonderful rating and kind words! We’re delighted that our hotel proved to be such a good base for your visit to Arles. With the historic centre right on our doorstep, you can explore the city’s Roman heritage, charming little streets and lively local spots on foot. And on your next visit, our family team will be happy to share a few favourite addresses to make your stay even more memorable!

We look forward to welcoming you back to Arles soon.

Kind regards, The Brithotel Acacias team

Hotelier's response :
Hello,

Thank you very much for your lovely rating and for sharing your experience! We are delighted that you enjoyed your stay and had the opportunity to discover Arles and its unique heritage.

It was a pleasure to welcome you, and we hope to see you again on a future visit. There will always be another street, monument or good restaurant to discover!

Kind regards,
The Brithotel Acacias team

Hotelier's response :
Bonjour Christine,

Merci beaucoup pour votre bonne note et pour votre retour ! Nous sommes ravis que votre séjour ait correspondu à vos attentes et à ce que vous aviez découvert lors de votre réservation.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour une prochaine escapade à Arles !

Bien cordialement,
L’équipe du Brithotel Acacias

Hotelier's response :
Dear Hendry,

Thank you very much for your wonderful rating and kind words! We are delighted that you enjoyed our central location, comfortable rooms and the warm welcome from our team.

It is always a pleasure to know that our efforts to keep the hotel spotless are appreciated.

We hope to welcome you back to Arles very soon!

Kind regards,
The Brithotel Acacias team

Hotelier's response :
Dear Rissech Emili,

Thank you for your review and for highlighting our convenient location and the public parking nearby.

However, we are quite surprised by several of your comments regarding our opening hours and facilities, as they do not correspond to how our establishment operates or to the information provided at check-in.

Our reception is open from 7:30 a.m. to 7:00 p.m. However, as explained to you upon arrival, we are present on-site 24/7 and can be reached by telephone outside reception hours. Our housekeeping service is available until 3:00 p.m. We therefore do not understand where the information that our service ends at 1:00 p.m. comes from.

During your stay, you never reported any particular issue to us or requested assistance regarding the air conditioning, Wi-Fi, or any other equipment. We are always happy to help our guests and, whenever possible, to adapt to their needs or schedules, you simply need to ask. That is precisely what we are here for.

You were staying in Room 300, one of our beautiful Double Club rooms with a private sitting area and two air-conditioning units. This particular room consistently receives very positive feedback regarding the efficiency of its air conditioning. Similarly, if a guest feels that any equipment is not working properly, we always encourage them to let us know during their stay so that we can immediately check the issue and take appropriate action.

We are therefore sorry to discover these concerns only after your departure, as we would have been more than happy to assist you and check each of these points while you were here.

That said, we remain attentive to all guest feedback. Nevertheless, given how far some of the information in your review is from our actual services and the usual experience in our establishment, we must admit that your comments have left us wondering whether there may have been some confusion with another property.

Thank you nonetheless for taking the time to share your feedback.

Kind regards,
The Brithotel Acacias team.

Hotelier's response :
Dear Sébastien,

Thank you very much for your kind feedback.

We are delighted that you enjoyed your stay with us in Arles, and we hope to have the pleasure of welcoming you again in the future.

Kind regards,
The Brithotel Acacias team

Hotelier's response :
Dear JL,

Thank you very much for sharing your feedback.

We are delighted that you enjoyed your stay in Arles and appreciated the comfort of the hotel, its location, and the welcome from our team. It is always a pleasure to know our guests had a peaceful and enjoyable experience.

We hope to welcome you again on a future visit.

Kind regards,
The Brithotel Acacias team

Hotelier's response :
Dear Becerra,

Thank you for your feedback. We are happy you enjoyed your stay at Brithotel Acacias and appreciated the warm welcome of our family-run hotel in the heart of Arles.

We hope to see you again soon.

Kind regards,
The Brithotel Acacias team