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Our customers recommend it4.9/5 on 118 reviews
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The reviews
of our customers

100% genuine reviews
Satisfaction
Index
97 %
From Alan, the 02/10/2025
Date of stay : 30/09/2025

A good hotel in a very convenient location

100 %
From Virginia B., the 28/09/2025
couple - 70-79 years - Date of stay : 27/09/2025

We would use this hotel again.

100 %
From Gary J., the 21/09/2025
couple - 50-59 years - Date of stay : 20/09/2025

Great stay! Friendly wonderful staff! Great location. Would definitely stay again and would recommend this hotel to friends and family!


Hotelier's responseHotelier's response :

Dear Gary,

Thank you so much for your wonderful feedback! We are delighted that you enjoyed our central location and the friendliness of our team. It means a lot that you would recommend us to friends and family, and we would be thrilled to welcome you back on your next visit to Arles.

Kind regards,
The Brithotel Acacias team

100 %
the 20/09/2025
couple - 80-89 years - Date of stay : 19/09/2025

We really enjoyed our experience.


Hotelier's responseHotelier's response :

Dear Vernon,

Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and hope you had the chance to explore and appreciate the charm of Arles. We would be delighted to welcome you back on a future visit.

Kind regards,
The Brithotel Acacias team

100 %
From Wenche, the 18/09/2025
couple - 50-59 years - Date of stay : 17/09/2025

We really liked the hotel and where it was situated. We could just walk out the entrance and was immediately in the old town.


Hotelier's responseHotelier's response :

Dear Wenche,

Thank you for your kind feedback! We are delighted that you enjoyed our hotel and its central location, making it easy to step out and explore the beautiful historic center of Arles. We hope you had a wonderful time discovering the city’s sights and atmosphere.

Kind regards,
The Brithotel Acacias team

80 %
the 18/09/2025
Business - 50-59 years - Date of stay : 17/09/2025

I only stayed one night, but i would definitely return!


Hotelier's responseHotelier's response :

Dear Orridge,

Thank you for your kind words! We are delighted that you enjoyed your stay, even if it was brief, and we would be thrilled to welcome you back for a longer visit to fully experience Arles.

Kind regards,
The Brithotel Acacias team

100 %
From Jose, the 07/09/2025
couple - 60-69 years - Date of stay : 06/09/2025

Keep the good job and friendliness! Cleaning was great! Please reward the cleaning personnel. We are very picky on that side, but we found nothing to complain about. Thanks!


Hotelier's responseHotelier's response :

Dear Jose,

Thank you so much for your kind words! We are thrilled that our cleanliness and friendly service met your high standards. Your recognition means a lot, and we will be sure to share your compliments with our housekeeping team—they will be delighted!

Kind regards,
The Brithotel Acacias team

100 %
the 06/09/2025
Friends - 70-79 years - Date of stay : 21/08/2025

It was good. The location was perfect.


Hotelier's responseHotelier's response :

Dear Robinson,

Thank you for your feedback. We’re glad to hear that you enjoyed your stay and appreciated our central location, ideal for exploring Arles and its surroundings. We hope to welcome you back soon for an even more enjoyable experience.

Kind regards,
The Brithotel Acacias team

80 %
From David, the 08/07/2025
couple - 60-69 years - Date of stay : 07/07/2025

Our experience was fabulous. We had a beautiful room with a huge balcony overlooking the main street of the city, just inside the city walls. There was easy parking and the staff could not have been more accommodating.


Hotelier's responseHotelier's response :

Dear David,

Thank you very much for your wonderful review. We’re delighted that you enjoyed your stay, especially your room with the large balcony—it's always special to watch the lively streets of Arles from up there.

It’s great to know you found parking convenient and our team welcoming and helpful. We love sharing tips and making sure our guests have everything they need to feel at home.

We look forward to seeing you again on your next visit to our beautiful city.

Kind regards,
The Brithotel Acacias team

100 %
the 05/07/2025
couple - 50-59 years - Date of stay : 04/07/2025

Lovely room in a great location.


Hotelier's responseHotelier's response :

Dear Harvey,

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your room and appreciated our central location in Arles. It’s always a pleasure to know our guests have a comfortable and convenient stay with us.

We hope to welcome you back very soon for another memorable visit.

Kind regards,
The Brithotel Acacias team

100 %
From Bonnie A., the 05/05/2025
couple - 60-69 years - Date of stay : 04/05/2025

The decor was lovely, all staff were warm and very friendly and helpful


Hotelier's responseHotelier's response :

Dear Bonnie,

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the decor and felt warmly welcomed by our team. It was a pleasure to have you with us, and we hope to see you again soon in Arles.

Kind regards,
The Brithotel Acacias team

100 %
From Frank, the 22/04/2025
couple - 60-69 years - Date of stay : 21/04/2025

As I said before, Louise made our stay such a pleasure.


Hotelier's responseHotelier's response :

Dear Frank,
Thank you so much for your feedback and your kind words about Louise.
We hope to welcome you back soon !
Kind regards,
The Brithotel Acacias team.

80 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.